faqs

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How long will it take to get my order?

Orders are usually shipped in about 3-4 business days, it could take up to 2-5 additional transit days to get to you, depending on your distance from Atlanta, Georgia. We will e-mail you a tracking number when it ships. If you need your order fast, generally we will use UPS, contact us about your needs. UPS is shipped out the next business day.

Are the shirts good quality?

We use 100% cotton, heavy duty t-shirts. The designs are professionally silk-screened. All of the shirts are the highest quality.

What methods of payment can I use?

We accept Visa, MasterCard, American Express and Discover. We could accept company checks or money orders, but on a preapproved basis.

Do you have a catalogue you can send me?

Our assortment, for now, can only be viewed on-line.

Can I return or exchange an item?

Yes, we accept both refund and exchanges. Shipping is not refundable and refunds without an exchange are subject to $6 restocking fee. There is a 15 day limit for exchanges. If there is a problem, with the shirt or your received the wrong shirt, we will fix it… No concerns, no restocking fees.

Do you have a size chart?

Yes, our shirts are pre-shrunk and TRUE TO STANDARD LISTED SIZES.

Do you offer wholesale prices?

Yes, we have a great wholesale program, with as little as a 100 shirt minimum. Contact us for details.

How much are your shipping charges?

Shipping is $4.99 for the first item and $1.75 for each additional item shipped in the same shipping container. We also offer international shipping for a standardized additional cost based on USPS current rates. UPS and USPS/international costs are calculated at checkout.

Do you ship internationally?

We ship all over the world. Contact us for shipping details

If there is an issue with my order, how do I get it fixed?

Let us know if there is a issue by choosing the appropriate choice on our CONTACT US page. We will check it out and if we find a problem, we will fix it for you. We may ask for a photo of the item to save time. We will do whatever it takes to correct the issue.

How can I contact you?

The fastest way to get a speedy reply is via email. If you need to communicate via phone, you can leave us a voicemail, but our phone lines are not always answered. Our goal is to answer all emails with in one business day.

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You can call us at 1-678-861-7707 and leave a message. Email is the best way to get quick reply.

Can I cancel and order once it has been processed and paid for?

Sorry, the system is mostly automated and all orders go into processing immediately. With so many of orders, it would be impossible to track it down during production. You are welcome to use our return/exchange program once you have received your order.

What is your policy for return/exchanges? T-Shirt Exchange Policy:

We will happily do exchanges and returns on UNWASHED, UNWORN t-shirts within 15 days. Simply place the order you want for the new shirts and we will credit the old ones upon receipt. The exchange form is under FAQs.

Defective merchandise also has a 15 day policy from the date of your receipt. If you get a defective shirt, and we are sorry for that in advance, we will take care of you.

If you wish to return an item and do not want to receive an exchange, there is a $6.00 per shirt restocking fee and shipping is not refundable. Only a size/style change is available.

We do NOT charge a restocking fee for exchanges. You are responsible for all shipping costs.

Do you “buy” slogan ideas for your products?

We do not pay for design ideas, but if you feel you have a good idea, please feel free to send it to us at customerservice@itsmyalibi.com and DESIGN IDEA in the subject line. We might make it, if we think it has legs and send you the first shirt we make.

USPS and UPS Shipping

USPS ships in about 1-3 business days. Outside the US may take an additional 1-2 weeks.

UPS ships the NEXT business day and then it will be delivered 1 or 2 days from SHIPMENT date. IF YOU CHOOSE UPS GROUND, refer to our shipping chart below. That will give you approximately days to get your package. We don’t guarantee UPS ground shipping dates.

UPS GROUND shipping?

UPS Ground ships the next business day. It can then take from 1-6 days to get to you. The further you are from Atlanta, GA the longer it takes. If you need it ASAP, pick UPS 1 or 2 day possible delivery time options.

Privacy Policy

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

If you have any questions, concerns, or comments about our privacy policy, please contact us using the form on the “Contact Us” page.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ITSMYALIBI’s OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

E-Mail Policy

We will not sell, trade or exchange your email address to anyone, anywhere at any time. We may occasionally send emails to you about new products or sales. If you would not like to receive emails from us, just email us and you will not be contacted by us unless it is directly related to an order you placed with us.

Typographical Errors

ItsMyAlibi is not responsible for typographical errors. All typographical errors are subject to correction. All orders will be reviewed prior to processing. If any changes or modifications to your order are needed ItsMyAlibi will contact you.